ServicesThe revenue cycle

AR follow-up & recovery

Aging claims pursued, not aged out. Aging buckets worked oldest-first, by people who call payers rather than only refreshing an electronic status. Write-off is a recommendation we make reluctantly and with evidence.

All services
AR follow-up & recovery — the work, as it happens
A claim form being checked line by line with a pen, a tabbed stack of claims and a calculator beside it.
01How we run it

How VisMed runs ar follow-up.

Reviewed by the VisMed revenue cycle team

We work AR by calling payers, because an electronic status tells you a claim is pending and a phone call tells you why. The oldest buckets are worked first, inside their filing and appeal windows, by people whose job is recovery rather than submission. That distinction matters: a biller under pressure to get today’s claims out will always defer last quarter’s.

We are reluctant to write anything off. Write-off is a recommendation we make with the evidence attached: the claim, the payer response, the window, and what was tried. A practice should never discover from its year-end numbers that AR quietly disappeared.

On most new accounts the aged AR is where the first recovered dollars come from, which is why we start on it in week one, before the new-claim workflow is even fully live.

02Scope

What is included

  1. Aging buckets worked oldest-first on a fixed cadence

    Aging buckets worked oldest-first on a fixed cadence

  2. Payer calls, not just electronic status checks

    Payer calls, not just electronic status checks

  3. Old-AR and small-balance recovery projects

    Old-AR and small-balance recovery projects

  4. Write-off recommended only when genuinely uncollectible

    Write-off recommended only when genuinely uncollectible

03Questions

AR follow-up & recovery, asked and answered.

What a practice asks about this service on the first call.

How does VisMed prioritize aging AR?

VisMed works the oldest recoverable claims first, sorted by filing and appeal deadline and by dollar value, so the money most at risk of expiring is pursued before it does. Claims past their windows are reported with reasons rather than worked pointlessly.

Does VisMed call payers or rely on electronic status?

VisMed calls. Electronic status is checked daily, but pended and stalled claims get a phone call to the payer, because the reason a claim is stuck is rarely in the status code.

Will VisMed write off our old AR?

Only with your agreement and with evidence. VisMed recommends a write-off when a claim is genuinely unrecoverable and shows you the claim, the payer response and what was tried. Nothing is adjusted off quietly.

04Related

Also in the revenue cycle

  1. Revenue cycle management

    Intake through final payment, run as one process

  2. Medical billing & coding

    Certified coders, scrubbed before submission

  3. Insurance eligibility verification

    Coverage confirmed before the visit, not after

  4. Prior authorization

    Submitted, chased, and renewed before it lapses

  5. Denial management & appeals

    Every rejection worked to a resolution

  6. Charge entry & capture

    No billable service left uncoded

  7. Payment posting

    Posted and reconciled against every remittance

05Contact

See where your practice is losing money. Free.

Aging AR, denial history and coding accuracy — quantified as monthly leakage with a recovery estimate. Yours to keep.

or write directly hello@vis.med